(Dating App for Yachties)

At Anchorr, your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, and protect your information while ensuring the app remains a safe and respectful space for all users. 

By using Anchorr, you agree to the terms set forth in this policy. We advise you to read this, as well as our Terms and Conditions.

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1. WHO WE ARE

The company responsible for your data (the “data controller”) is:

Luminaire Nexus

2023/221277/07

P.o. box 1966

Sun Valley

Cape Town, Western Cape

South Africa

7985

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2. DATA COLLECTION AND USAGE

To help you build meaningful connections, we need certain information about you. This includes basic details for your profile and information about the kind of people you’d like to meet. Additionally, we gather data as you use the app, such as login times and how you interact with the service.

Note: Users must be 18 years or older to access the app. By registering, you affirm that you are an adult and responsible for the information you share.

The information collected helps us verify users and maintain the integrity of the Anchorr community whilst improving the Anchorr experience. This includes:

Account Information

• Name, username, email address, mobile number, gender identity, sexual preference, department onboard, date of birth, nationality, current location, photographs and login credentials.

   

• Linked accounts (e.g. Facebook, Instagram, Google, Apple) if you sign up through them.

   

• Some information (e.g., name, gender, current location, age, department, sexual preference and photos) may be visible to other users.

   

• You can review and update most of this information at any time by logging into your account, except for your date of birth and current location (if location access is enabled on your device, this is updated automatically). Keeping your account information accurate and up-to-date is your responsibility.

Verification Documents

Anchorr is exclusive to members of the yachting industry. To maintain integrity, verification may include:

• Phone number or email verification.

   

• Photo verification (including facial recognition where permitted by law).

   

• Uploading STCW certifications or equivalent credentials.

   

• Documentation will be stored securely and not shared publicly. Records are deleted after three years of inactivity.

   

Profile Data

• Bio, preferences, and optional settings you provide.

   

App Interactions

• Private messages, connection requests, and user activity.

   

Geolocation Data

• If enabled, we collect location data to personalise your experience and display nearby users.

   

• Location tracking can be disabled through device settings at any time.

   

Use of Information

We use your data to:

• Deliver the Services and app features.

   

• Communicate with you about updates, security, and features.

   

• Personalise your experience and match you with relevant users.

   

• Analyse app performance and test new features.

   

• Prevent fraud, enforce Terms and resolve disputes.

   

• Send marketing (only if you opt-in; you may withdraw consent at any time).

   

• Protect the safety of users and the Anchorr community.

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3. COMMUNITY GUIDELINES AND PROHIBITED CONTENT

To maintain a respectful and safe environment, the following are prohibited:

• Mentioning Vessels or Employers: Sharing vessel names or employer details in profiles or public spaces on the Anchorr app.

   

• Naming & Shaming: Criticising or defaming vessels or individuals.

   

• Inappropriate Content: Sharing explicit or offensive material.

   

• Harassment or Abuse: Any form of harassment, bullying, or malicious behaviour.

   

Violation may result in permanent suspension of your account.

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4. PRIVATE MESSAGING

While Anchorr supports private messaging for meaningful connections, users are expected to:

• Avoid sharing sensitive personal details (e.g. addresses, banking details).

   

• Refrain from sending unsolicited or explicit images. We have not included sending personal images via chat for this specific purpose.

   

Anchorr does not monitor private messages, but may investigate reports of abuse. Users are solely responsible for their communications.

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5. DATA PROTECTION

We implement robust technical and organisational safeguards to protect user data:

• Verification documents (e.g., certifications, IDs) are confidential and never public.

   

• Users can manage profile visibility through privacy settings.

   

• Sensitive data is encrypted and stored securely.

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6. LIABILITY DISCLAIMER

As a user, you are responsible for the content you share on the app. Anchorr cannot guarantee protection against risks arising from information you willingly share with other users. To minimise risks:

• Do not disclose sensitive or identifying information:

We encourage users to be mindful about the information they share on their profiles. Avoid disclosing sensitive details, such as:

• Email addresses
• Phone numbers
• Full names
• Physical addresses
• Credit card information
• Identification numbers or licenses

When you share personal details on your profile or in messages, you do so at your own risk. Anchorr is not responsible for how others use or share the information you provide.

• Exercise caution when interacting with other users.

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7. PURCHASE INFORMATION

• If you buy premium features, payment details are processed securely via third-party providers (e.g.  Apple, Google, Stripe).

   

• Anchorr retains payment information for fraud prevention and auditing.

   

• Automated systems may block suspicious transactions; disputes can be raised with customer support.

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8. CONTACTING CUSTOMER SUPPORT

If you reach out to Anchorr’s Customer Support team through our Feedback Page, we may collect the following information to help address your query:

• Your email address
• Your IP address
• Details of your inquiry or issue

We maintain records of all communications with you, including any complaints you submit about other users or that other users submit about you. These records will be stored for up to six years after your account is deleted, to ensure compliance and for reference if needed.

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9. COOKIES AND SIMILAR TECHNOLOGIES

When you use the Anchorr app or visit our website, we may automatically collect personal data through cookies or similar tracking technologies. Cookies are small files stored on your device or browser that allow us to recognise you and enhance your experience.

For more information about how we use cookies and your options regarding their use, please refer to our Cookie Policy.

Link Tracking

Anchorr tracks interactions with links available in the app, including those directing to third-party services. We may use aggregated data (e.g., the number of clicks) to improve the user experience.

This policy ensures Anchorr remains a safe, trusted, and effective platform for all users.

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10. COMPLIANCE AND REPORTING

Users found violating the app’s policies, including the sharing of prohibited content or engaging in harmful behaviour, will face immediate disciplinary action. This includes but is not limited to:

• Account suspension or termination.
• Permanent bans from using the app.

We encourage users to report any inappropriate behaviour to help us maintain a safe community.

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By using Anchorr, you agree to adhere to this Privacy Policy and our community guidelines. We may update this policy as needed, and it is your responsibility to review any changes periodically.

If you have any questions or concerns, please contact us directly.

This policy is designed to protect your privacy while fostering a safe and respectful environment for the yachtie community.